What to Expect After Filing a Code Complaint

After you have read the DSA Code of Ethics, determined that you believe a Code violation has occurred and have filed a complaint, what can you expect?

Complaints are not reviewed by DSA staff, but are instead immediately forwarded to DSA’s Code Administrator. This is to protect your anonymity and privacy in that the Code Administrator is not an employee of DSA or affiliated with any member company. He independently reviews and analyzes each complaint.

If you file your complaint electronically, you will receive an email confirming receipt of your complaint. You may also fax or mail your complaints to DSA and they will be immediately forwarded to the Code Administrator. Please make sure that all information is completed, including the distributor name and the name of the DSA member company.

Once the Code Administrator reviews your complaint, he will contact the company in question to determine if a breach has occurred. After speaking with the company, the Code Administrator will send you a letter, outlining his assessment of your complaint and determining the proper remedy.

Within 30 days of the Code Administrator’s letter, you should be contacted by the company which, as a DSA member, must abide by the Code Administrator’s decision. If you do not hear from the company within 30 days, please contact DSA and we will make sure that your complaint is being addressed.

DSA does its best to ensure that your complaints are handled appropriately and expeditiously. If you have any further questions, please do not hesitate to contact DSA at (202) 452-8866.